Privacy Policy

Effective Date: [Date]

Definitions

For the purposes of this Privacy Policy:

• Application refers to the $app_name application for iOS, the $app_name application for Android, and the $app_name application for desktop platforms; published by $company_name.
• Company (referred to as either "the Company", “Our”, “Us” or "We" in this privacy policy) refers to $company_name, whose head office is at $company_address.
• Service means - $service_scope provided via the Application.
• Personal Data is any information that specifically identifies an individual (such as your name, user name, address, or e-mail address), processed by the Company for the purposes set forth in this privacy policy. Personal Data also includes any information about an individual that is directly linked to personally identifiable information and is processed by the Company for the purposes set forth in this privacy policy. Personal information does not include “aggregate” information, which is data the Company collects about the use of the Service (such as automated crash reports) or about a group or category of users, from which individual identities or other personal information has been removed. This privacy policy in no way restricts or limits our collection and use of aggregate information.
• Device means any device that can access the Service such as a cell phone, tablet or a computer, that allows the Application to be downloaded and the Service to be used.
• User means a natural person using the Application for personal or professional purposes.

Privacy Information Access Preface

Company is very concerned for the privacy of the users of our products. To this extent, no user information is collected except when necessary for using a specific feature of our products (Apple Push Notification Service, Firebase Cloud Messaging) and is never shared with any third parties. The only time information is requested other than listed here is for use in troubleshooting technical issues and, of course, the user has the option to refuse in that case (though that may negatively affect our ability to resolve any issues).

Push Notifications

In order for Push Notifications to work, we must register your account remotely when the Application is in the background or closed on your iOS or Android device. To accomplish this, we transmit your SIP account details to SIPIS (our server that handles push notifications) over a HTTPS – secure connection. This information is shared with no one and is erased immediately when the push instance expires (usually within 3-6 days, depending on SIP account configuration) or the user disables Push Notifications in the Application. If the SIP account is configured to use one of our methods for multitasking instead of Push Notifications, this information is not sent to SIPIS.

Mobile App Contacts Usage

This part of the privacy statement describes how the Company collects and uses the contact information you provide by granting the contacts access permission in the Application. It also describes the choices available to you regarding our use of your information and how you can access and update this information.

Mobile App Location Information Usage

This part of the privacy statement describes how the Company uses the location information you provide by granting the Location access permission in the Application.

Mobile App Media Files and Documents Usage

This part of the privacy statement describes how the Company uses media files and documents shared with the Application. Depending on the operating system, you may need to grant additional file access-related permissions to the Application in order for the Application to access files.

Google Calendar Usage

This privacy statement describes how the Company collects and uses the information you provide in your Google Calendar account via the Application for our UCaaS products.

Mobile App Analytics Usage

The Company may collect aggregate data that no longer identifies individual users for purposes of usage and performance analysis. This may include diagnostic data such as login counts, screen view counts or crash information.

Troubleshooting Logs Usage

For the sole purpose of troubleshooting, the Company might ask users to provide debug logs from the Application. The debug logs contain full network traffic information for application provisioning, calls, messaging and other network in-app events generated by user activity.

Retention of Information

We maintain your personal information in our regular business records while you are a customer of your Service. We may also maintain this information for a period of time after you are no longer a customer if the information is necessary for the purposes for which it was collected or to satisfy our legal requirements and/or obligations.

Security

The security of personal information is important to us. We take commercially reasonable measures and follow generally accepted standards to protect the information you provide us, both during transmission and once we receive it. For example, the information you provide is transmitted via encryption using technologies such as secure socket layer technology (SSL).

Disclosure to Third Parties

We do not share or sell your personal information to third parties. We disclose information only in the following cases:

Privacy Statement Updates

We may update this privacy statement to reflect changes to our business or this app as it pertains to the information collected from you and our use of it. If the change impacts how we use or handle information collected from you, we will email you and/or your company’s Google administrator, or post a notice where you first access this app prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Support

As a user, you can request the following: